The rules and regulations set out below describe principles of operation of the Polimex Trading Online Store, property of the Polimex Trading Inc. Group.
1. Each person shopping at the Polimex Trading Online Store is required to read and agree to the following terms:
2. The purchasers are required to provide the following personal information:
- name and surname
- full address
- e-mail address and telephone number where the order may be confirmed.
3. Orders may be placed 24 hours per day. The orders are filled Monday to Friday, between the hours of 9:00 am and 5:00 pm. Orders that raise any doubts, those for which forms are filled out improperly and those that we are unable to confirm will not be filled.
Orders may be placed only by persons who are 18 years of age or older. In case of ordering alcohol, cigarettes and other products that require the purchaser to be at least 18 years old, the Store filling the order is entitled to check the ID of the individual receiving the merchandise, and in case the individual is younger that 18, the Store reserves the right to refuse to leave the merchandise ordered.
4. Polimex Trading Inc. reserves the right to refuse filling the order without stating the reasons. The Store operator will inform the client of the refusal.
5. Products available at the Polimex Trading Online Store are delivered according to the price posted on the website.
6. At the time of receiving the order the Customer is entitled to check the contents of the package after having received it from the courier.
In case any products are missing or damaged during the delivery, the customer may submit a written claim. Claims will be considered within 7 days of submission. The Customer will be informed of the result.
7. In case of product unavailability, Polimex Trading Inc. reserves the right to offer a substitute. The Customer has the right to refuse the substitute product. If, regardless of our attempts, substitution of the product(s) ordered with an equivalent merchandise of the same or higher quality or price will not be possible, Polimex Trading Inc. will refund an amount equal to the value of missing product(s).
8. The purchaser has a choice of payment method:
- all major credit cards through secure paypal service
- credit card in the off-line system - please call 416-537-0000.